. - Contact Steam Support on May 16th. Contacted support, got RMAed, no problem. - Steam Deck arrives at their warehouse in IL on May 20th. Then I got a tracking email August 13th for my replacement steam deck. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. My Steam Deck's been great, silent fan and all, great experience. 04. I already contacted Steam Support so please don't comment telling me to do it. 3. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. EDITED: 04. So I received my new deck, and at first glance everything appeared fine. This was the answer: Thanks for providing the requested information. Choose Battery storage mode, and confirm. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Let battery drain below 40%. See full list on howtogeek. Steam initiated an RMA. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Theoretically, no you can't RMA a device that you destroyed with water. my Steam Deck stopped charging after connecting it to an USB Hub. Then I got a tracking email August 13th for my replacement steam deck. I likely have more repair experience than most technicians at their depot (30+ years). 04. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. So if you sell your deck for $800 after paying $700 for it you're automatically. how long have you waited to get your RMA? I. It should arrive sometimes this week. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. That doesn't seem like good design considering the screen is oled. Unit arrived at warehouse (Netherlands) on April 4th. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. 21: I received broken steam deck and contacted steam support. Re image, shipment mode, editing power options in Desktop. Looking at the Steam Deck product. Steam initiated an RMA. * Now here is where we are going to deviate a bit from the steam support advice. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. But if you open up the Deck and the switches work when you press them. Steam initiated an RMA. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. So basically I will have 3 choices:. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. That doesn't seem like good design considering the screen is oled. Press Steam button. usually anywhere from 6-8 hours. Valve might not actually fix your Deck and just send you a replacement instead. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. I had to RMA my Steam Deck because the left stick click was faulty. Video here. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. Buy it with a credit card that gives you an extra 1 year warranty. At least this time Steam Deck seemed to work fine. Faulty Steam Deck return nightmare with D. 2. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. Would love a easy backup solution as opposed to a start. Seal the box well with packing tape and attach your shipping label to the box. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. STEAM DECK RMA nightmare due to dying battery. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. 6 nm APU. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. AutoModerator • Additional comment actions. YMMV : r/SteamDeck. I can still repro the issue : (. r/SteamDeck. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. You also need to reset the OS. Hold Volume+ and press the power button once to boot into BIOS. First time was fixed, second was a new unit. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Include the following items inside the box: RMA instruction sheet, bar code up. [deleted]Very impressed with Steams RMA so far. New Steam Deck arrived that Saturday 1/7. Yes, it’s called EBay, for a fortune. ) Open the Steam Deck rear casing. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Apr 8 (AM): Steam Deck Posted. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Select Yes to confirm. Rumble motors are in controllers like Xbox or playstation. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. 3. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. EDITED: 04. And just like its. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. 07. Steam Deck RMA process in the UK. * Now here is where we are going to deviate a bit from the steam support advice. Steam initiated an RMA. That is completely unacceptable as far as I'm concerned. TekSone 512GB - Q4 • 8 mo. Unit arrived at warehouse (Netherlands) on April 4th. I had a RMA a TV and it was 3. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. Go down to Hardware section and select Model/Serial Numbers. ago. List of troubleshooting. Wi-Fi 6E. It didn’t actually get picked up. how long have you waited to get your RMA? I. ago. Let me know if you still need help. my Steam Deck stopped charging after connecting it to an USB Hub. My fan RPM is above. Day 1 steam deck compared to my RMA replacement. We are happy to announce today that our new Steam Deck repair centers are now open. On the left sidebar, you can see many different folders and places. • 5 mo. Messages. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. All you need to buy is $5 soldering iron. how long have you waited to get your RMA? I. Everyone getting a Steam Deck will have roughly the same level of IPS glow. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. I still have no update and waiting for a new unit to be shipped to me. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. it never went below that threshold (when the issue happened, it dropped to 200 every time). Steam initiated an RMA. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. my Steam Deck stopped charging after connecting it to an USB Hub. Let me know if you still need help. These orders will start shipping on December 17th. I can still repro the issue : (. • 2 yr. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Immediately I noticed the left trigger was mushy. Chatting with Steam Support to see if I can RMA one more time. put it into battery storage mode, then wake with charger like then it arrived. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. They received my steam deck today. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. . 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. We apologize for the inconvenience. This can take 5-7 business days. maybe my fifth Deck will be the one. how long have you waited to get your RMA? I. If you'd like to attach a file or screenshot to. It felt "weird" immediately when I picked up the device for the first. Steam initiated an RMA. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. put your RMA slip inside the steam deck box. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. breakfreepics • 10 mo. Deck started to load every scene at ultra low fps. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. If you encounter an issue and need to send your Steam Deck for repair or replacement,. Alecslee Jun 30 @ 2:24am. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. my Steam Deck stopped charging after connecting it to an USB Hub. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. my Steam Deck stopped charging after connecting it to an USB Hub. My guess is I won't see a new Deck for at least 2 more weeks. My steam deck had a left stick issue. ) Step 2: Remove the shield screws and then the shield itself. And now, I’m so happy to report. tokyoaro. 3. Yes you can, warranty is with device not accounts or users. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. I still have no update and waiting for a new unit to be shipped to me. negafy 256GB - Q1 • 1 yr. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Steam initiated an RMA. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). I'm surprised there's not some calibration that makes your off center the new center. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. Apr 22, 2002. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. All time are EST, and I am located in Michigan. blackbalt89 • 1 yr. I had an issue with 512GB Steam Deck where L3 button was not registering. These orders will start shipping on December 17th. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. Get appMar 4, 2022, 2:01 PM PST. If your issue is under warranty, Valve will continue fixing free of charge. 30/03 -> Valve sent me a new Steam Deck. The rma process is unlikely to solve that particular issue for you. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. Steam Deck RMA time question. Expensive_Average305. EU 512GB 18. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). put your RMA slip inside the steam deck box. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. sachitgul • 8 mo. Hold down the Volume+ button and press the power button. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. I still have no update and waiting for a new unit to be shipped to me. I still have no update and waiting for a new unit to be shipped to me. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. Donations are appreciated, but not necessary:paypal. Let us know the results. 2 2230 SSD separately, and prices right now are sky-high due to demand. So I notified Steam, who quickly sent me an RMA. #9. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. You may be required to pay additional shipping costs. 1. I still have no update and waiting for a new unit to be shipped to me. 13 April 2022: Got shipping notification from Steam. 1. Valve already has my address, so there is no business for a support. - Send out my Steam Deck on May 18th. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. ago. - RMA process gets started on May 17th. com my Steam Deck stopped charging after connecting it to an USB Hub. put it into battery storage mode, then wake with charger like then it arrived. Yes. no, ive bought many things with 30 day return periods. To put it to sleep or wake it up, I had to press the button 10-20 times. Notes: Unable to duplicate customer's complaint. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. The worst RMA Experience. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. Mine booted up instantly, no issues. I still have no update and waiting for a new unit to be shipped to me. " "We're happy to announce that Steam Decks will start shipping in Japan, South. The unit I have stopped charging. 27/07-Steam deck crashed and refused to show anything other than a black screen. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Unit arrived at warehouse (Netherlands) on April 4th. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Once in the BIOS menu, unplug the power supply. ReplySteam deck rma time . Here you can find the saved logfile. ago. my advice for anyone reading this. The warranty process is fairly lengthy. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. wait for your new deck. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. I still have no update and waiting for a new unit to be shipped to me. - Contact Steam Support on May 16th. 2. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. ago. Apr 7 (PM): Support Initiate RMA Process. I still have no update and waiting for a new unit to be shipped to me. If the LED remains off or is blinking, then the Deck isn't receiving power. ( Yes, I know, some of you are scared. I still have no update and waiting for a new unit to be shipped to me. Received my RMA label 8/2 after going through troubleshooting sent it out same day. These orders will start shipping on December 17th. Open the file. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Support will provide you with instructions. 1280 x 800 HDR OLED display. beebacked • 1 yr. Just wanted to point out some differences I have noticed between two Steam Decks. Surprisingly Valve let me RMA it from AUS. ago. Unit arrived at warehouse (Netherlands) on April 4th. 99 ($5. - Set the TDP in the Steam menu to 12 instead of the. • 2 yr. If you RMA, your next Deck will have nearly identical IPS. #2. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. So I had to contact Steam and set up an RMA. Apr 7 (PM): Support Initiate RMA Process. Hold down the Volume+ button and press the power button. ) Push and hold the motherboard from the bottom towards the power button. my Steam Deck stopped charging after connecting it to an USB Hub. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Of course this was during the queue and as of now there’s no more queue but I. Not a major issue but one that annoyed because of the price spent on the deck. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. how long have you waited to get your RMA? I. iFixIt can get me parts overnight, and the repairs are less than an hour. One in 1000 neediing an RMA is an acceptable. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Has Your. Unit arrived at warehouse (Netherlands) on April 4th. The repair shop replaced the right thumbstick and had it working for a little while afterwards. I was playing Midnight Suns (for 30 minutes) locked at 40 fps everything wad epic. #2. TheBlack_Swordsman. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. Within the BIOS, use the D-Pad to navigate and the A button to select. I still have no update and waiting for a new unit to be shipped to me. But after a couple of weeks the power button became less and less responsive. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. So basically, every time you open the Deck, it loses. They opted to repair the last time. Lastly. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. Navigate to the Power Menu. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. But overall the variance is very minimal. We don't have additional details to provide at this time. October 12th - Product repair complete and ready to ship your items, tracking information provided. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. Yes, but according to some you need the original transaction number. . sure if you rebuy, you go back to the end and wait another year. Record the tracking number from the shipping label and keep it in a safe place. Unit arrived at warehouse (Netherlands) on April 4th. Steam initiated an RMA. Steam initiated an RMA. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Careful, you gotta remove the aluminum foil sticker a bit to. Honestly though, yes it’s valve, decent warranty and returns policy. Applied updates and all that jazz. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. how long have you waited to get your RMA? I. my_lesbian_sister_gf 64GB - Q4 • 7 mo. Also, every time you open the Steam Deck, you degrade it. Thanks, I’ll try this and if it doesn’t work, factory reset time. Not sure if these parts are compatible or if there are better options. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. . 1. Add a Comment. Update: Steam sent me another one, and it arrived today (Sunday. I still have no update and waiting for a new unit to be shipped to me. Please provide details about your issue.